The dealer's girlfriend offers to play

The current situation with the gambling business in Russia is quite dull. Few legal casinos can offer customers good service, and visiting the underground facilities is still associated with risk and discomfort, even if they try to create the most comfortable atmosphere. However, specific positive changes do happen, giving us reason to look to the future with optimism.

Hardly anyone doubts that sooner or later, happy fans will be able to visit legal gambling houses without any problems again and without traveling across half of our country. And it causes a question:

Will they be old-style casinos or new-generation clubs?

We are talking about the level of service in particular.

Service at Russian Casinos

It is no secret that few Russian casinos can boast of high-quality service. Particular criticism is regarding a dealer. Of course, losing clients is almost always dissatisfied with something, but we can not deny that most dealers were not ready to work after a short training.

It's not even how good they run the ball, count payouts, or deal cards. Skills can be improved throughout the career.

The main problem is the inability to communicate with customers.

No one teaches them that. Recommendations are to smile, have less chat, and give no advice.

If we remember that in the nineties, most casino customers had a criminal past and present, these tips were quite reasonable. But times have changed; ashtrays almost do not fly in the hall, but cursing is not everywhere.

Therefore, we must change and teach the dealer to interact actively with visitors. In the end, the casino is part of the entertainment industry, so customers should be entertained. And all employees of gambling houses should participate in this process.

What Should Casino Dealers Do?

Nobody says that dealers should sing, dance, and do tricks. Leave that to professional showpeople, although such a scenario can not be excluded under certain circumstances. But they should not be like shuffle machines, pneumatic roulette, or button to call a waitress.

In a civilized casino, the croupier should not be the gray (blue, black, red - the color depends on their uniform) silent mass. Even if all dealers work at tables in the usual style, they can maintain their individuality and improve the quality of the service.

They should be able to:

  • keep the conversation,
  • crack a joke,
  • tell about innovations,
  • make offers to interested customers, and so on.

If visitors feel comfortable, they stay in the casino longer and happily return next time.

But we must be realistic and understand that reconstructing a dealer with years of experience is almost impossible. Many of them take players almost as personal enemies. Frank and informal talk with such an attitude are not possible.

Conclusion

Therefore, a positive result can only be achieved if we achieve rethinking of management of the casino. But more about that some other time...

Write a comment
Typed 0 synbols, min 50, max 2000
Rate
You rated
0/10